Partners Beyond Move In

We’ve been creating homes for over 50 years, so you can rest assured we’ll be around long after you’ve unpacked that last box. If at any time you need assistance, we’ll be there. If you have a question, we’ll have an answer. Quite simply, we are committed to helping you get the most life out of your new home.

We're Here For You

When you have questions or concerns, we’re at the ready with solutions. Hey, life happens. Day or night, if you encounter a home emergency, we have you covered. Just call us.

During Business Hours:
800.338.8733

After Hours, Weekends, and Holidays:
425.455.2900

By email:
customer.care@quadranthomes.com.

Our Guarantee

Like our homes, the Quadrant Home Warranty is built to exacting standards. Major structural elements like foundation and trusses are covered by 10-year Extended Defined Structural Element Coverage. Any interior water damage, such as plumbing and roof leaks, falls under a 6-year Home Builder’s Limited Warranty (that’s about 4 years longer than your typical coverage). And a one-year Customer Service Program covers fit and finish on just about everything you can see and touch.

Get Some Peace of Mind

Your customer portal helps track your requests and repairs in real time.  You can login here to:

  • Open a request and confirm request receipt
  • View the status of a request
  • Track your home’s history

We’re also here, however you want to connect:

  • Monday-Friday, 8am – 5pm, you can reach our Customer Care Department at: 800.338.8733, or customer.care@quadranthomes.com
  • After business hours, leave a message and your call will be returned on the next business day.
  • For emergencies, call us at 425.455.2900

Resources to help you through the process of purchasing and living in your new home:

Homeowners Manual

Quadrant Homebuilders Limited Warranty

Quadrant Performance Standards And Guidelines

How-To Videos: Click Here to View

Smart Home Troubleshooting Videos: Click Here to View

Smart Home Troubleshooting Resources: Click Here to View

Additional information about what is or is not covered under warranty, plus care and maintenance recommendations, are located in your Homeowner’s Manual.

Appliances

Blinds

Cabinets

Central Vacuum Systems

Countertops & Tile

Cultured Marble

Doors & Millwork

Electrical

Fireplaces

Flooring

Garage Doors

Glass

Home

HVAC

Landscaping

Masonry

Mirrors & Shower Doors

Plumbing

Roofing

Shelving

Siding

Windows

During Business Hours: 800.338.8733
After Hours, Weekends, and Holidays: 425.455.2900

An answering service will direct after-hours calls to an on-call service representative. Our goal is to respond within 24-hours.

Not sure if it’s an emergency? The following are considered warrantable emergencies requiring round-the-clock attention:

Plumbing

  • Total stoppage of the plumbing/sewer system
  • Active plumbing leak requiring main water shut-off

Heating

  • Total loss of heat
  • Total loss of hot water

Electrical

  • Total loss of power (not due to a community power outage)

Roof Leak

  • Active roof leak (for safety may not be repaired until storm subsides)

Garage Door

  • Door is stuck open and cannot be manually closed

The following are considered urgent repairs and can be addressed during regular business hours:

  • Automatic garage door opener not functioning
  • Relighting pilot lights for gas appliances or fireplaces
  • Dripping sink faucet, or contained leak under sink drain
  • Running toilet, stoppages and overflows
  • Loss of partial power to lights or outlets
  • Phone and cable jacks not working

Quadrant Homes will schedule service on warrantable repairs for the start of the following business day. In rare cases, where a Quadrant Homes vendor partner is unavailable, the on-call service representative may instruct you to contact a qualified vendor of your choice who specializes in 24-hour service. With prior authorization, homeowners may later be reimbursed for the service cost.

Call 911 in the event of a life-threatening emergency

Call the appropriate utility provider regarding services to your home. Refer to your utility billing statement for contact information.

  • Call the gas utility if a gas leak is suspected. Most providers provide 24-hour emergency response.
  • Call the water utility for total stoppage of the community water supply or a leak coming from the street side of your water meter.
  • Call the electrical utility for updates on community wide power outages.

Appliance not working?  Call the appliance manufacturer during business hours.

The Quadrant website is best viewed on Microsoft Edge, Firefox, Safari or Chrome.
X