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Your new home has gone through a series of building code inspections, internal Quadrant Homes quality inspections, and additional orientation inspections involving you. During the sales process, your Community Sales Manager (CSM) was your main point of contact. Your Superintendent and your Personal Service Representative (PSR) assisted you through the construction and final orientation process. Now that you have closed escrow and have taken possession of your new home, the Homeowner Service Department is responsible for providing warranty service to you and your home in the event of a service need. Maintenance vs. Warranty ServiceWe have a comprehensive program to provide the finest warranty service in the Pacific Northwest region. However, it is important to remember the difference between maintenance (which is your responsibility), and warranty service (which is Quadrant’s responsibility). The Limited Warranty clearly lists items, that fall under warranty service, and provides for a resolution process if there is a disagreement. The information in this manual will help you understand the maintenance required to keep your new home in working order. As a rule of thumb, remember that any damage or defect caused or worsened by neglect, abnormal use, or improper maintenance and operation of your home or surrounding property or homesite, will not be covered by Quadrant Homes or the Limited Warranty. During the warranty period of your home, service requests related to defects or exceptions to the performance standards listed in the Limited Warranty will be handled by Quadrant Homes’ Homeowner Service Department. We want to make sure that each warranty issue is cataloged, tracked, and resolved in a timely manner. Therefore, to provide you with the best possible service, all warranty service requests must be submitted in writing by one of the following methods.
Written requests for non-emergency warranty items provide you with maximum protection, and allow us to operate efficiently, so we can provide faster service to all homeowners. Within seven business days of receiving your written warranty service request, we will review your submitted request and contact you personally. Warrantable repairs are generally completed within 30 business days. Service is performed Monday through Friday between 8:00 a.m. and 3:30 p.m. If for some reason your warranty service request cannot be completed within the typical time frame, we will inform you of the delay and the reason for it. If we provide a given service for a requested item that is determined to be caused by homeowner negligence, or is not covered under warranty, you may incur a service charge for the repair. (For example, the cost of clearing a sewer line made necessary by a foreign object becoming lodged in the drain after occupancy.) In addition, we cannot honor invoices submitted for reimbursement by a homeowner, unless the homeowner received prior authorization from a Quadrant Homes representative. If you have questions on whether an item is covered under warranty, or you require additional information, we are happy to assist you by telephone as well. Our Homeowner Service Department is available between 8:00 a.m. and 5:00 p.m., Monday through Friday, at 1-800-338-8733. |