Home buyers rank Quadrant Homes among highest in the nation for customer service
May 2010
Quadrant Awarded the GuildQuality 2010 Guildmaster Award
Bellevue, WA, May 24, 2010 – Quadrant Homes (www.quadranthomes.com), Washington State’s largest single-family home builder, announced today that the company has been awarded the 2010 Guildmaster Award for exceptional customer satisfaction. Quadrant Homes was one of only 139 home builders, remodelers, developers and contractors throughout North America recognized for their remarkable performance.
To date, Guild Quality has received over 6,500 survey responses from Quadrant Homes’ customers. In considering eligibility for the award, Guild Quality reviews survey feedback received from all customers who have bought a home or had work completed in the current calendar year. Currently, Quadrant Homes has a 97-percent willingness to refer rate, and over 30-percent of their home sales come from actual referrals of existing Quadrant customers.
“We interviewed all of Quadrant’s homeowners in 2009,” said GuildQuality founder and president, Geoff Graham. “From the thousands of comments we received, it’s abundantly clear that Quadrant provides exceptional service on a consistent basis. Their homeowners repeatedly praised the quality, kindness, and integrity of the Quadrant team. We’re thrilled to be able to recognize them with a 2010 Guildmaster Award.”
The largest builder in the region and known for its dedication to exceptional customer service, Quadrant Homes provides individual support and guidance throughout the entire home buying experience. Quadrant’s Homebuyer Solutions program offers free, personal consulting and services to simplify the home buying process and help customers make informed, confident decisions.
“I have never had customer service like they have provided and they have set a standard that I fear no other business will be able to meet,” wrote a Marysville, WA customer. “I tell all of my friends about how well we’ve been treated.” In another Guild Quality survey a customer cited, “I thought it was a great experience! [The Quadrant Homes staff] was very knowledgeable. “They gave us plenty of information and the insight they offered based on their experience with other customers helped us make decisions… In the past I’ve had a lot of headaches with builders, but Quadrant is the shining exception to my previous experiences.”
“The home buying experience can be daunting, to be sure. So we do everything possible to change that experience by offering support, guidance, education and resources well beyond what buyers expect from a builder,” said Michael Bitz, Director of Sales for Quadrant Homes.
About Quadrant Homes
More Washingtonians live in a Quadrant home than in one constructed by any other builder. Quadrant Homes, a subsidiary of Weyerhaeuser Real Estate Company, is now in its 40th year of award-winning home building in the Puget Sound region. Quadrant’s “Built Your Way” approach encourages homebuyers to select the features that matter most to them. The company is currently building or developing new-home communities in King, Snohomish, Pierce, Thurston, Kitsap, and Skagit counties. Quadrant was recognized with the 2010 Guildmaster Award for exceptional customer satisfaction, has been named a Builder of the Year by the Master Builders Association of King and Snohomish Counties, and one of Washington’s Best Work Places by The Puget Sound Business Journal. Quadrant has also been designated by the Environmental Protection Agency as a qualified Energy Star® builder. For more information, visit the Quadrant Homes website, Quadrant Homes Twitter and Quadrant Homes Facebook
